{"id":1085,"date":"2023-02-10T13:08:42","date_gmt":"2023-02-10T07:38:42","guid":{"rendered":"http:\/\/societyonclick.com\/blog\/?p=1085"},"modified":"2025-03-19T14:22:16","modified_gmt":"2025-03-19T08:52:16","slug":"redressal-process-of-member-complaints","status":"publish","type":"post","link":"https:\/\/societyonclick.com\/blog\/redressal-process-of-member-complaints\/","title":{"rendered":"Redressal Process of Member Complaints"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.19.2″ _module_preset=”default” background_color=”#0b2542″ custom_margin=”||25px||false|false” custom_padding=”15px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title author=”off” comments=”off” featured_image=”off” text_color=”light” _builder_version=”4.19.2″ _module_preset=”default” title_font=”Lexend Deca|500|||||||” title_text_color=”#ffffff” title_font_size=”2.5rem” meta_font=”Lexend Deca|300|||||||” meta_text_color=”rgba(255,255,255,0.8)” meta_font_size=”0.9rem” text_orientation=”center” custom_padding_tablet=”” custom_padding_phone=”|12px||12px|false|true” custom_padding_last_edited=”on|phone” title_text_align_tablet=”” title_text_align_phone=”left” title_text_align_last_edited=”on|phone” title_font_size_tablet=”2.5rem” title_font_size_phone=”2rem” title_font_size_last_edited=”on|phone” meta_text_align_tablet=”” meta_text_align_phone=”left” meta_text_align_last_edited=”on|phone” border_color_bottom=”#000000″ global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.18.0″ _module_preset=”default” background_color=”rgba(237,184,61,0.9)” background_image=”https:\/\/societyonclick.com\/blog\/wp-content\/uploads\/2022\/05\/circle-background-pattern.png” parallax=”on” custom_margin=”-25px||||false|false” custom_padding=”3px||57px|||” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.17.4″ _module_preset=”default” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px||-50px||false|false” custom_padding=”12px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text quote_border_weight=”3px” quote_border_color=”#072f54″ admin_label=”Text” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” custom_padding=”|0px||0px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|12px||12px|false|true” custom_padding_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

A cooperative housing society promotes transparency as one of its core values; hence, communication processes are intertwined in its functioning. The what, how, when, and where of the communication are defined well. But these requirements are set in one way, flowing from the society to its members.<\/p>\n

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While society members must be familiar with mandatory communication coming from the society, they must also be aware of how to communicate their voice to the society. In this article, we will see the primitive steps and escalation points in which a member can communicate with the society and convey everything from minor inconveniences to serious complaints.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”tochs” _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”17px||2px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”6px|0px|3px|0px|false|true” border_width_bottom=”2px” border_color_bottom=”#edb83d” border_style_bottom=”double” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Raleway||||||||” header_font=”Quicksand|700|||||||” header_text_align=”left” header_text_color=”#0b2542″ header_font_size=”1.8rem” header_line_height=”1.4em” header_2_font=”Quicksand|700|||||||” header_2_text_align=”left” header_2_text_color=”#0b2542″ header_2_font_size=”1.8rem” header_2_line_height=”1.4em” custom_margin=”||2px|||” global_colors_info=”{}”]<\/p>\n

Step 1: Written Complaint to Managing Committee<\/h2>\n

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A person\u2019s primary instinct in resolving any concerns and conflicts is through verbal communication. But if the complaint is not resolved through initial efforts, then written communication becomes essential.<\/p>\n

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Accordingly, for society members, the first step in raising their concerns is to present them in writing to any of the society office bearers, i.e. the managing committee members.<\/strong><\/p>\n

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Once the committee receives an official written complaint, it is mandatory for them to place the received complaint in their next Managing Committee Meeting. In the meeting, the committee must discuss and take a decision on the concern raised in the complaint. Whatever the committee decides is communicated to the complainant, i.e. the society member within 15 days of the complaint date<\/strong>.<\/p>\n

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Step 2: Escalation of Complaint<\/h2>\n

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If the committee fails to communicate a decision within 15 days, the member can escalate the complaint. This can be escalated to the Registrar, Co-operative Court, Civil Court, Municipal Corporation\/Local Authority, Police, General Body Meeting, or District\/ State Federation. The member can also escalate the complaint if they are not satisfied with the committee\u2019s decision on the complaint raised.<\/p>\n

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The escalation authority varies according to the complaint matter as described in Bye-Law No. 174. Each authority caters to a specified basket of topics and they will act on complaints only related to those topics. So what is this bifurcation of topics? Let\u2019s have a look!<\/p>\n

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GENERAL BODY MEETING<\/h2>\n

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General Body comprises of all the society members and hence can cater to internal complaints around society management. These need to be put up during any of the general body meetings. The complaints are usually related to:<\/p>\n

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    \n
  • Non-maintenance of the society property<\/strong> by the Managing Committee<\/li>\n
  • Non-display of Board for the society name<\/strong><\/li>\n
  • Levy of Excess Fine<\/strong>, by the Managing Committee on a member for an act that is in violation of the Bye-laws<\/li>\n
  • Not allowing the authenticated use of society\u2019s available open spaces<\/strong>, by the Managing Committee<\/li>\n
  • Non-insuring the property<\/strong> of the Society, by the Managing Committee<\/li>\n
  • Architect Appointment<\/strong><\/li>\n
  • All other matters that fall within General Body\u2019s jurisdiction<\/li>\n<\/ul>\n

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    THE REGISTRAR<\/h2>\n

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    The Registrar is an immediate overlooking authority for cooperative society management. So, a complaint against inefficient, inadequate, incompetent, non-compliant society working is escalated to the respective ward Registrar. The complaint topics have been grouped based on themes for better comprehension.<\/p>\n

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    Little to no cooperation from managing committee:<\/span><\/strong><\/p>\n

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      \n
    • Non-issuance of Share Certificates<\/strong><\/li>\n
    • Refusal of Membership<\/strong><\/li>\n
    • Non-registration of Nomination<\/strong> by the society<\/li>\n
    • Rejection of Nomination<\/strong><\/li>\n
    • Non-supply of copies of Records & Documents<\/strong><\/li>\n
    • Non-acceptance of Cheques<\/strong> or any other Correspondence<\/strong> by the committee<\/li>\n
    • Tampering, suppression, and destruction of Society Records<\/strong><\/li>\n
    • Problems in Classification<\/strong> as Active and Non-Active Members<\/li>\n<\/ul>\n

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      Missed or incomplete compliances by managing committee:<\/span><\/strong><\/p>\n

      [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||-20px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_color_bottom=”rgba(0,0,0,0.26)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

        \n
      • Non-maintenance or incomplete Maintenance of Records & Books<\/strong> of the Society<\/li>\n
      • Non-preparation of Annual Accounts\/Reports<\/strong>, within the prescribed period<\/li>\n
      • Concerns related to Audit, Audit Rectification<\/strong> reports<\/li>\n
      • Non-conduction of Election<\/strong> before term expiry of the Committee as per law<\/li>\n
      • Non-convening of General Body Meetings<\/strong> within the prescribed period on or before 30th<\/sup> September of every year<\/li>\n
      • Non-calling of Managing Committee Meeting<\/strong> as prescribed in Bye-laws<\/li>\n
      • Non-filling of Returns and Statements<\/strong><\/li>\n<\/ul>\n

        [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||-2px|||” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]Problematic establishment of society or committee:<\/span><\/strong>[\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||-20px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_color_bottom=”rgba(0,0,0,0.26)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

          \n
        • Society Registration<\/strong> on Misrepresentation<\/li>\n
        • Defaulter\/Disqualified Member<\/strong> on the committee<\/li>\n
        • Resignation<\/strong> by the Committee<\/li>\n<\/ul>\n

          [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||-2px|||” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]Disparity against charged fees and other money-related matters:<\/span><\/strong>[\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||-20px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_color_bottom=”rgba(0,0,0,0.26)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

            \n
          • Non Occupancy charges levied<\/li>\n
          • Demand of Excess Premium<\/strong> for Transfers<\/li>\n
          • Misappropriation\/Misapplication<\/strong> of the Funds of the Society<\/li>\n
          • Investment of Funds<\/strong> without prior permission of General Body Meeting<\/li>\n
          • Concerns related to the Reconciliation of Accounts<\/strong><\/li>\n<\/ul>\n

            [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” custom_padding=”||25px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_width_bottom=”2px” border_color_bottom=”rgba(0,0,0,0.25)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

            Other matters that fall within Registrar\u2019s jurisdiction<\/span><\/strong><\/p>\n

            [\/et_pb_text][et_pb_text quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|700|||on||||” text_text_color=”#0b2542″ text_font_size=”20px” text_letter_spacing=”0.4px” text_line_height=”2em” quote_font=”|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” header_2_font=”Quicksand|600|||on|||#edb83d|solid” header_2_text_align=”left” header_2_text_color=”#0b2542″ header_2_font_size=”1.4rem” header_2_line_height=”1.4em” custom_margin=”||1px|||” custom_padding=”4px|0px||0px|false|true” custom_padding_tablet=”4px|0px||0px|false|true” custom_padding_phone=”4px|0px||0px|false|true” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”24px” header_2_font_size_phone=”21px” header_2_font_size_last_edited=”off|desktop” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

            THE CO-OPERATIVE COURT<\/h2>\n

            [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||0px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

            Under the provision of the Maharashtra State Co-operative Societies Act, 1960, the co-operative judiciary was constituted as a separate wing of the state judiciary. A total of 25 Co-operative Courts in Maharashtra deal with disputes covered under section 91 of The MCS Act, 1960. Broadly the disputes between society and its members regarding the constitution, committee election, general meetings conduct, and society management or business are referred under section 91 to the cooperative courts. Some key examples are problems related to:<\/p>\n

            [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” custom_padding_tablet=”” custom_padding_phone=”|12px||12px|false|true” custom_padding_last_edited=”on|phone” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_width_bottom=”2px” border_color_bottom=”rgba(0,0,0,0.25)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

              \n
            • Resolutions<\/strong> passed by the Managing Committee & General Body<\/li>\n
            • Managing Committee Elections<\/strong>, except nomination rejections (as provided under section 152-A of the MCS Act 1960)<\/li>\n
            • Repairs<\/strong>, including Major Repairs, Internal Repairs, Leakages<\/li>\n
            • Parking<\/strong><\/li>\n
            • Flats\/Plots Allotment<\/strong><\/li>\n
            • Construction Cost Escalation<\/strong><\/li>\n
            • Appointment<\/strong> of Developer\/Contractor, Architect<\/li>\n
            • Unequal Water Supply<\/strong><\/li>\n
            • Excess Recovery<\/strong> of dues from the Members<\/li>\n
            • Other disputes that fall within Co-operative Court\u2019s jurisdiction<\/li>\n<\/ul>\n

              [\/et_pb_text][et_pb_text quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|700|||on||||” text_text_color=”#0b2542″ text_font_size=”20px” text_letter_spacing=”0.4px” text_line_height=”2em” quote_font=”|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” header_2_font=”Quicksand|600|||on|||#edb83d|solid” header_2_text_align=”left” header_2_text_color=”#0b2542″ header_2_font_size=”1.4rem” header_2_line_height=”1.4em” custom_margin=”||1px|||” custom_padding=”4px|0px||0px|false|true” custom_padding_tablet=”4px|0px||0px|false|true” custom_padding_phone=”4px|0px||0px|false|true” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”24px” header_2_font_size_phone=”21px” header_2_font_size_last_edited=”off|desktop” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

              THE CIVIL COURT<\/h2>\n

              [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||0px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

              Civil Court deals with cases that involve conflicts between people or institutions, more often than not over money. By extension, the complaints that can be escalated to a Civil Court are related to:<\/p>\n

              [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” custom_padding_tablet=”” custom_padding_phone=”|12px||12px|false|true” custom_padding_last_edited=”on|phone” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_width_bottom=”2px” border_color_bottom=”rgba(0,0,0,0.25)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                \n
              • Non-compliance<\/strong> with the terms & conditions of the Agreement, by and between the Builder\/developer<\/li>\n
              • Substandard Constructions<\/strong><\/li>\n
              • Conveyance Deed<\/strong> in favor of the Society<\/li>\n
              • Construction Cost Escalation<\/strong><\/li>\n
              • Other disputes that fall within Civil Court\u2019s jurisdiction<\/li>\n<\/ul>\n

                [\/et_pb_text][et_pb_text quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|700|||on||||” text_text_color=”#0b2542″ text_font_size=”20px” text_letter_spacing=”0.4px” text_line_height=”2em” quote_font=”|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” header_2_font=”Quicksand|600|||on|||#edb83d|solid” header_2_text_align=”left” header_2_text_color=”#0b2542″ header_2_font_size=”1.4rem” header_2_line_height=”1.4em” custom_margin=”||1px|||” custom_padding=”4px|0px||0px|false|true” custom_padding_tablet=”4px|0px||0px|false|true” custom_padding_phone=”4px|0px||0px|false|true” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”24px” header_2_font_size_phone=”21px” header_2_font_size_last_edited=”off|desktop” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                MUNICIPAL CORPORATION \/ LOCAL AUTHORITY<\/h2>\n

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                A Municipal Corporation is a local body instituted for self-governance and administers local areas such as villages, towns, or cities. This authority caters to complaints that are related to:<\/p>\n

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                  \n
                • Unauthorized Constructions \/ Additions \/ Alterations<\/strong>, made by the builder \/ member \/ occupant of the flat<\/li>\n
                • Inadequate Water Supply<\/strong> to the Society and Members<\/li>\n
                • Change of Use<\/strong> by the members \/ occupants<\/li>\n
                • Structural Issues<\/strong> of the building<\/li>\n
                • Other matters that fall within Corporation\u2019s \/ Local Authority\u2019s jurisdiction such as property tax, streetlights, garbage, other civil amenities, etc.<\/li>\n<\/ul>\n

                  [\/et_pb_text][et_pb_text quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|700|||on||||” text_text_color=”#0b2542″ text_font_size=”20px” text_letter_spacing=”0.4px” text_line_height=”2em” quote_font=”|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” header_2_font=”Quicksand|600|||on|||#edb83d|solid” header_2_text_align=”left” header_2_text_color=”#0b2542″ header_2_font_size=”1.4rem” header_2_line_height=”1.4em” custom_margin=”||1px|||” custom_padding=”4px|0px||0px|false|true” custom_padding_tablet=”4px|0px||0px|false|true” custom_padding_phone=”4px|0px||0px|false|true” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”24px” header_2_font_size_phone=”21px” header_2_font_size_last_edited=”off|desktop” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                  POLICE<\/h2>\n

                  [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||0px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                  Complaints escalated to the police could include the ones related to:<\/p>\n

                  [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” custom_padding_tablet=”” custom_padding_phone=”|12px||12px|false|true” custom_padding_last_edited=”on|phone” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_width_bottom=”2px” border_color_bottom=”rgba(0,0,0,0.25)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                    \n
                  • Nuisance<\/strong> carried by the unauthorized user of the flat\/ shop\/ parking slot\/ open space in the society, by the members, builder, occupants or any other persons<\/li>\n
                  • Threatening\/Assault<\/strong> by or to the Members of the society and official body<\/li>\n<\/ul>\n

                    [\/et_pb_text][et_pb_text quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|700|||on||||” text_text_color=”#0b2542″ text_font_size=”20px” text_letter_spacing=”0.4px” text_line_height=”2em” quote_font=”|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” header_2_font=”Quicksand|600|||on|||#edb83d|solid” header_2_text_align=”left” header_2_text_color=”#0b2542″ header_2_font_size=”1.4rem” header_2_line_height=”1.4em” custom_margin=”||1px|||” custom_padding=”4px|0px||0px|false|true” custom_padding_tablet=”4px|0px||0px|false|true” custom_padding_phone=”4px|0px||0px|false|true” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”24px” header_2_font_size_phone=”21px” header_2_font_size_last_edited=”off|desktop” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                    DISTRICT \/ STATE FEDERATION<\/h2>\n

                    [\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||0px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]Most societies are affiliated with respective District \/ State Federations and these institutions can cater to complaints related to:[\/et_pb_text][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” custom_padding_tablet=”” custom_padding_phone=”|12px||12px|false|true” custom_padding_last_edited=”on|phone” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” border_color_bottom=”rgba(0,0,0,0.25)” inline_fonts=”Gotham_Medium” global_colors_info=”{}”]<\/p>\n

                      \n
                    • Not allowing<\/strong> entry to the Secretary of the society, by a member<\/li>\n
                    • Non-acceptance<\/strong> of any communication by the member\/managing committee<\/li>\n
                    • Convening Special General Body Meeting & Managing Committee<\/strong> meeting as per the directions given by concerned District\/Asst Registrars<\/li>\n
                    • All other matters as per the provision of the Byelaws Federation<\/li>\n<\/ul>\n

                      [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”member” _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”4px||42px|||” bottom_divider_style=”slant2″ bottom_divider_color=”#0b2542″ bottom_divider_height=”49px” bottom_divider_flip=”horizontal” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”6px|0px|3px|0px|false|true” border_color_bottom=”#edb83d” border_style_bottom=”double” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text ol_type=”lower-latin” quote_border_weight=”3px” quote_border_color=”#072f54″ _builder_version=”4.19.5″ _module_preset=”default” text_font=”Quicksand|500|||||||” text_text_color=”rgba(0,0,0,0.75)” text_font_size=”1.1rem” text_letter_spacing=”0.1px” text_line_height=”2em” ol_font=”Quicksand|500|||||||” ol_text_align=”justify” ol_text_color=”rgba(0,0,0,0.75)” ol_font_size=”1.1rem” ol_line_height=”1.4em” quote_font=”Gotham_Medium|600|||||||” quote_font_size=”18px” quote_letter_spacing=”0.1px” text_orientation=”justified” custom_margin=”||10px||false|false” ol_text_align_tablet=”justify” ol_text_align_phone=”left” ol_text_align_last_edited=”on|phone” ol_font_size_tablet=”20px” ol_font_size_phone=”17px” ol_font_size_last_edited=”on|phone” text_orientation_tablet=”justified” text_orientation_phone=”left” text_orientation_last_edited=”on|tablet” global_colors_info=”{}”]Clarity is very important while navigating grievances. Knowing the points of communication as per members\u2019 requirements reduces delays and inefficiencies in the process of problem-solving. Accordingly, the cooperative ecosystem promotes satisfactory redressal by setting up multiple points for addressing member complaints. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Contact Us” module_id=”contactus” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0B2542″ width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”20px||||false|false” custom_padding_tablet=”” custom_padding_phone=”30px|5px||5px|false|true” box_shadow_style=”preset1″ collapsed=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row make_equal=”on” custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” max_width=”1800px” custom_padding=”20px||0px||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” collapsed=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.24.2″ _module_preset=”280ea2fc-e534-4da0-9fff-23ab7921bdc5″ text_font=”Rubik||||||||” header_3_font=”Rubik|500|||||||” header_3_text_color=”#E09900″ header_3_font_size=”40px” custom_margin=”||10px||false|false” custom_margin_tablet=”” custom_margin_phone=”||10px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” header_3_text_align_tablet=”” header_3_text_align_phone=”center” header_3_text_align_last_edited=”on|phone” header_3_font_size_phone=”8vw” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

                      Send a Message<\/h3>\n

                      [\/et_pb_text][et_pb_contact_form captcha=”off” email=”hello@societyonclick.com” custom_message=”Enquiry Details from SOC Blog-||et_pb_line_break_holder||Name: %%Name%%||et_pb_line_break_holder||Email: %%Email%%||et_pb_line_break_holder||Mobile: %%Mobile%%||et_pb_line_break_holder||Role in Society: %%Role%%||et_pb_line_break_holder||||et_pb_line_break_holder||Society Details -||et_pb_line_break_holder||Name: %%SocietyName%%||et_pb_line_break_holder||Address: %%SocietyAddress%%||et_pb_line_break_holder||Members: %%Members%%” success_message=”Thank you for enquiring with us. 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